Privacy Policy

Skilled Trades Agency Inc.
Effective Date: January 1, 2026

1. Introduction

Skilled Trades Agency Inc. (“STA,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us.

As a Canadian workforce solutions and recruitment firm, we collect, use, disclose, and retain personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy legislation.

This Privacy Policy describes how we manage personal information relating to:

Job applicants and candidates
Temporary and permanent employees
Client representatives
Website users

2. Privacy Principles

STA operates in accordance with the core principles of Canadian privacy law, including:

Accountability
Identifying purposes
Consent
Limiting collection
Limiting use, disclosure, and retention
Accuracy
Safeguards
Openness
Individual access
Challenging compliance

3. Definitions

Personal Information
Information about an identifiable individual.

Service
STA’s recruitment, staffing, payroll coordination, workforce support services, and website.

Usage Data
Technical data collected automatically during website interaction.

Cookies
Small data files stored on a user’s device to improve functionality and analytics.

4. Accountability

STA has designated a Privacy Officer responsible for compliance with applicable privacy legislation and this Policy.

Privacy Officer
Skilled Trades Agency Inc.
10 Great Gulf Drive, Suite 206
Concord, Ontario, L4K 0K7
Email: info@skilledtradesagency.com

The Privacy Officer oversees internal compliance, training, breach response, and complaint resolution.

5. Types of Personal Information We Collect

We collect only the information necessary to provide recruitment, staffing, payroll, and workforce support services.

A. Candidate and Employee Information

May include:

Contact information
Resume and employment history
Education, trade certifications, and safety credentials
References
Background screening results (with authorization)
Work eligibility documentation
Government-issued identification (where legally required)
Payroll information including tax forms and banking details
Assignment-related performance information

B. Client Information

May include:

Business contact information
Workforce requirements and job specifications
Contractual, billing, and communications records

C. Website and Technical Information

May include:

IP address
Browser and device information
Pages visited
Date and time of visits
Referral source
Cookies and analytics data

6. Purpose of Collection

We collect personal information to:

Recruit and assess candidates
Match candidates to client opportunities
Verify credentials and qualifications
Conduct background checks (with consent)
Administer payroll and tax reporting
Facilitate temporary and permanent placements
Support workforce management
Improve services and website performance
Ensure system security
Comply with legal and regulatory obligations

We limit collection to what is reasonably necessary for these purposes.

7. Automated Processing and AI-Assisted Tools

STA may use automated systems, including artificial intelligence or algorithm-based tools, to assist with:

Resume parsing
Candidate-job matching
Database searches
Skills alignment assessments

These systems support internal workflows but do not make final employment or placement decisions. Final decisions are made by STA recruitment professionals and client employers.

Third-party technology providers may process data on our behalf, including in jurisdictions outside Canada.

8. Consent

We obtain consent for the collection, use, and disclosure of personal information except where permitted or required by law.

Consent may be express or implied depending on the context.

Individuals may withdraw consent at any time, subject to legal or contractual limitations. Withdrawal may impact our ability to provide services.

9. Disclosure of Personal Information

We may disclose personal information to:

Prospective or current client employers
Payroll providers or Employer of Record partners
Background screening providers (with authorization)
Technology vendors supporting business operations
Government authorities where legally required
Legal counsel, auditors, insurers, or regulators

We do not sell personal information.

Where STA acts in coordination with an Employer of Record or payroll partner, personal information may be shared as necessary to fulfill employment and statutory obligations.

10. Cross-Border Processing

Personal information may be stored or processed outside Canada by authorized service providers.

When information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed.

We implement contractual and security safeguards to protect transferred information.

11. Data Retention

Personal information is retained only as long as necessary to fulfill identified purposes and legal obligations.

Retention practices include:

Candidate records retained for future placement consideration unless consent is withdrawn
Payroll and tax records retained in accordance with Canada Revenue Agency requirements
Financial and accounting records retained for a minimum of seven (7) years
Contractual records retained as required by law

Information no longer required is securely destroyed or anonymized.

12. Accuracy

We make reasonable efforts to ensure personal information is accurate, complete, and up to date.

Individuals are encouraged to notify us of any changes.

13. Safeguards

We implement administrative, physical, and technical safeguards appropriate to the sensitivity of personal information, including:

Role-based access controls
Secure digital storage systems
Encryption and authentication controls where appropriate
Confidentiality agreements
Secure document destruction

While commercially reasonable safeguards are used, no system is completely secure.

14. Data Breach Response

If a breach of security safeguards poses a real risk of significant harm, STA will:

Notify affected individuals as required by law
Report to the Office of the Privacy Commissioner of Canada where required
Maintain breach records in accordance with legal requirements

15. Individual Rights

Individuals have the right to:

Request access to their personal information
Request correction of inaccurate or incomplete information
Withdraw consent (subject to legal or contractual restrictions)
Inquire about how their information is used or disclosed

Requests must be submitted in writing to the Privacy Officer.

We will respond within thirty (30) days or as otherwise required by law.

16. Complaints and Regulatory Escalation

If you have concerns regarding our handling of personal information, you may contact our Privacy Officer.

If a concern is not resolved satisfactorily, individuals may contact the Office of the Privacy Commissioner of Canada.

17. Electronic Communications

STA complies with Canada’s Anti-Spam Legislation (CASL).

You may unsubscribe from marketing communications at any time. Operational communications relating to placements, payroll, or contractual matters are not affected by marketing opt-out requests.

18. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

19. Business Transfers

In the event of a merger, acquisition, restructuring, financing transaction, or asset sale, personal information may be transferred as part of business assets, subject to confidentiality protections and applicable law.

20. Third-Party Links

Our website may contain links to third-party websites. STA is not responsible for the privacy practices or content of those sites.

21. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

The updated version will be posted on our website with a revised Effective Date. Continued use of our services constitutes acceptance of the updated Policy.